The City of Beaver Dam is seeking a motivated and detail-oriented professional to serve as a Utilities Administrative Assistant. This position will assist as a customer service representative for the Water and Wastewater Utilities, assist with coordinating water meter installation, maintenance, reading, service requests, customer communication and maintain accurate records for customer accounts.
Key Responsibilities:
• Assist with scheduling of water meter installation, testing, replacements, maintenance, and repair appointments with residents, contractors, and utility staff.
• Respond to customer inquiries regarding water service, metering, billing, consumption, leaks, and service interruptions both in person and via phone/email.
• Maintain accurate meter records.
• Draft letters / customer correspondence. Provide notifications of projects to customers, media, city officials and others.
• Assist with work orders and service requests in asset management and other software.
• Support department communication by relaying accurate information between field, office, and customers.
• Assist in communication with the Utility Billing Clerk
Qualifications:
• High School Diploma or GED required, Associate Degree preferred with additional technical coursework or training preferred.
• Utilities experience preferred
• Competent computer skills with Proficiency in Microsoft Office
• Strong customer service skills
Salary & Benefits:
• Hourly pay range is $23.28 to $30.23/hour based on experience and qualifications. This is a full time position that includes a comprehensive benefits package with vacation, sick leave, health, dental, vision, and life insurance.
Apply:
Go to www.ci.beaverdam.wi.gov to apply online under the employment tab. Please attach a resume and cover letter with your application.
Applications will be reviewed beginning April 13, 2026 and accepted until the position is filled.
An Equal Opportunity Employer
The City of Beaver Dam does not discriminate on the basis of race, color, national origin, sex, religion, age or handicapped status in employment of the provision of services.
