(Juneau) The Dodge County Sheriff’s Office announced Thursday the launch of Prepared Live in their dispatch center. Built by the company Prepared, the software enables the sheriff’s office 911 dispatch centers to live stream, receive multimedia, and receive location from mobile callers in real time.
Officials say this addition to their technology suite will significantly improve their ability to respond to emergencies effectively and efficiently throughout the entire county. With Prepared Live, dispatchers can send a quick text to hang-up callers to confirm their safety. There are additional circumstances under which 911 may then text a video link to the caller to get more information for responding units.
Prepared Live also provides an exact GPS location of the emergency once the caller clicks the link sent by the 911 communications officer. Video participation during a call is voluntary, and the caller’s consent is required. If the caller consents, they will receive a livestream link via text from the dispatcher enabling them to activate live video upon click. The sheriff’s office notes that the video call function does not provide the agency with access to the contents or settings of a caller’s phone.
They add that this launch follows eight weeks of preparation and training to ensure that their dispatchers and team can properly utilize the software. Working side by side with Prepared’s customer success team, the sheriff’s office says they have created and adopted policies to ensure that Prepared Live is used effectively in various scenarios.
Click HERE for more information about Prepared Live.
