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(MIAMI) — A first-class passenger who allegedly refused to wear a mask disrupted a London-bound American Airlines flight Wednesday night and prompted the pilot to turn back to Miami so the customer could be booted off the aircraft, police and airline officials said.
American Airlines Flight 38, with 129 passengers and 14 crew members aboard, was over the Atlantic Ocean when the passenger allegedly refused to obey instructions to wear a mask and became disruptive, a spokesperson for the airline said.
The flight departed Miami International Airport at about 7:40 p.m. local time. About an hour into the flight, the pilot decided to turn the Boeing 777 aircraft around and head back to Miami, according to the airline.
The flight was ultimately canceled and the passengers needed to rebook on future flights, the airline’s spokesperson said.
“The flight landed safely at MIA where local law enforcement met the aircraft. We thank our crew for their professionalism and apologize to our customers for the inconvenience,” American Airlines said in a statement.
Steve Freeman, a passenger on the flight, told ABC Miami affiliate WPLG the woman was verbally abusive to the flight crew.
“She sat behind us in first class — she was a first-class passenger and was extremely abusive to the stewards,” said Freeman, who was flying home to London. “I could see the writing on the wall — they gave her a lot of warnings, so we were kind of ready for it.”
He said flight attendants tried to offer the passenger several different masks.
“She complained about each mask,” Freeman said.
Det. Argemis Colome of the Miami-Dade Police Department told ABC News on Thursday that police were contacted by American Airlines about a disruptive female passenger refusing to wear a mask.
Colome said police officers met the plane when it returned to the Miami International Airport. He said officers escorted the passenger off the plane, but she was not arrested or charged.
Colome said the woman, whose name was not released, was turned over to American Airlines officials to handle administratively.
A spokesperson for American Airlines told ABC News on Thursday that the woman has been placed on the airline’s internal no-fly list pending an investigation. Such incidents are referred to the Federal Aviation Administration as part of a standard reporting process, the spokesperson said.
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