Communications Officer/Dispatcher

Communications Officer/Dispatcher
Company or Organization
Dodge County
Location
Dodge County Sheriff’s Office – 124 West Street – Juneau, WI 53039
Website
https://tinyurl.com/jobsindodge
Job Description
POSITION INFORMATION

Status: Full Time, Non-exempt

Starting Wage Range: $21.37/hr. – $23.10/hr.

Application Deadline Date: January 27, 2020 at 4:00 pm.

Cover Letter and Resume Required

Must be able to work nights (2nd and 3rd shifts), holidays and weekends

Note: The selection process is comprised of several phases including a written examination. Candidates selected in this phase will be contacted regarding exam details.

OVERALL PURPOSE/SUMMARY

Under the general direction of the Direction of Communications and/or Communications Sgt., operates radio consoles and related technical and communications functions located in Sheriff’s Department communication center. Ensures every complaint or request receives proper response and is given proper priority in relation to current and on-going activities of communication center.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Enters initial information on Sheriffs Department computer system upon receipt.
Solicits necessary information from complainant so proper response can be given with minimum delay.
Assigns departmental personnel, or other agencies as applicable, to respond to complaints.
Ensures every complaint/request receives proper response and is given proper priority.
Attends to status of each Sheriffs Department, police department, fire department, and emergency medical service on-duty vehicles.
Keeps track of squads’ out-of-service and in-service calls, and other required radio transactions (Example: Advising when vehicle is stopped for traffic violation).
Maintains constant communication with police vehicles during emergency transmissions.
Enters radio transactions into computer dispatch system.
Ensures radio contact maintained with department on-duty vehicles while in service and location and status of vehicles known when out of service.
Provides prompt communications and information services to all department on-duty vehicles and units of other agencies being served.
Performs two-way communications with Wisconsin TIME system on computer terminal. (Includes obtaining driver’s license and registration information, and administrative messages; entering/canceling warrants and stolen property; communicating with National Crime Information Center (NCIC); confirming warrants; sending/receiving faxes; and entering inquiries from Sheriffs Department local computer files.)
Responsible for knowing capabilities and locations of wreckers and other equipment, and communicating these facts when needed.
Completes and prints short-form complaints.
Maintains accurate status of on-duty personnel in CAD system.
May maintain files (TIME and NCIC system’s records) and perform other general housekeeping duties, to ensure orderly records and logs kept as required by law, ensure efficient 24 hour/7 day per week operation, and maintain neat appearance of communication center at all times.
May receive complaints from administrative or 911 emergency telephones, radio message, computer, or TDY.
Regular attendance and punctuality required.
Performs related duties as may be required or assigned.
Minimum Requirements:
KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge of police communication methods and techniques.
Ability to learn County geography and roadway system, capabilities of wreckers and other emergency equipment, “10 code” system, and regulations of FCC covering communication equipment operation.
Familiarity with other agencies working in conjunction with 911 system. These include: Dodge County Emergency Medical Services Systems, Dodge County Fire Departments, Dodge County Police Agencies, Emergency Government and Fan Out Procedures, Department of Natural Resources, Wisconsin State Patrol, NAWAS, all utilities, County highway department, Juvenile Intake, Detox Center, Hospitals, Security Companies, etc.
Proficient skill entering information into personal computer/word processor and computer aided dispatch.
Ability to communicate clearly over radio and to understand radio and telephone messages.
Ability to function effectively and prioritize functions under stressful conditions.
Ability to communicate effectively and deal with the public.
Ability to be trained in use of communications equipment including computer aided dispatch system.
Ability to work a variety of shifts, as required.
EDUCATION AND EXPERIENCE

High school diploma or GED equivalent, civil or military law enforcement work involving operation of communication/ computer equipment. Must be a resident of Wisconsin at time of application. Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered.

WORKING CONDITIONS

Nearly constant working under distractions. Nearly constant time pressure. Nearly constant improper illumination. Frequent work in adverse interpersonal situations. Frequent work in intense/continuous noise. Moderate repetitive activities.

PHYSICAL DEMANDS

The County of Dodge is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

End Date for Job Posting
01/27/2020